Expert in human centred design
SERVICES: Research & Insight | Service Design | Human Factors | Design Culture | Design Thinking Coach & Trainer | Inclusive Design | Foresight & Innovation | Strategy | Building and Scaling Internal Capabilities
Mark Harnett Consulting (MHC) is a Research, Service Design, Strategy, Human Factors and Innovation Consultancy, set-up by Mark Harnett, in 2019. During the 15 years prior, Mark worked across multiple challenging sectors including retail, education, energy, transport, Government and most recently, finance.
MHC is uniquely positioned to deploy modern research and co-creation methods, tools and techniques across products, services and systems. This is done with a passion for applying an evidence based human centred approach and through developing deep empathy - creating a rich understanding of customer behaviours, attitudes, and motivations to inform new propositions, validate concepts, transform end to end design & optimise experiences.
Mark Harnett Consulting is also a Chartered Institute of Ergonomics and Human Factors Registered Consultancy.
"Fundamentally, design is a problem-solving mindset grounded in Strategy and Research"
Justin Baker, Intuit
As important as the expertise, are the values, behaviours and attitudes. Mark is compassionate, honest and self-aware as a person, and passionate about helping clients build-in customer centricity into all stages of the development lifecycle. A strong believer that Research and Design is a team game, yet mindful of the need to help people and organisations understand it's value.